US Shipping
At Digby, we’re thrilled to have a vibrant community of enthusiasts and loyal customers in the United States. We understand that our US customers are eager to enjoy our products, and we’re committed to making the process as smooth and cost-effective as possible.
Current Shipping Policy
For all our US orders, we offer a flat shipping rate of £25.00. We take pride in ensuring that the price you pay at checkout is the final price — all duties and taxes are included with no additional charges upon delivery. This means you can order your favorite products without worrying about unexpected costs.
Our aim is to deliver your goods within 1–3 working days, ensuring that your wait is as short as possible. We use trusted shipping partners to guarantee that your order arrives safely and on time.
Why Shipping Costs What It Does
The cost of international shipping is influenced by several factors including transport fees, packaging, and handling duties paid in advance to simplify your experience. We understand that shipping costs can seem high, and we sincerely wish these expenses were lower.
Our Commitment to Reducing Costs
We are continuously exploring ways to decrease shipping costs. One of the strategic changes we’re considering is setting up warehousing solutions within the US. By doing so, we can store products closer to you, which would significantly reduce shipping times and costs.
Looking Ahead
The potential for local warehousing would allow us to not only reduce shipping costs but also improve our carbon footprint by minimizing the distance our products travel. This aligns with our commitment to sustainability and providing the best possible service to our customers.
We Value Your Feedback
Your feedback is crucial to us as we strive to improve our service. If you have any suggestions or concerns about how we can make your shopping experience better, please do not hesitate to contact us. Whether it’s through customer service inquiries or during your ordering process, we’re here to listen and respond.
We’re excited about the future and look forward to providing even more value to our US customers. Thank you for your continued support and understanding as we work towards these improvements.