Terms & Conditions

1. Introduction

1.1 Purpose of Terms: These Terms and Conditions ("Terms") govern your purchases from digbydog.com ("the Site"). References to "the Site" include www.digbydog.com and all associated web pages.

1.2 Acceptance of Terms: Please read these Terms carefully before using the Site. By accessing, using, or making a purchase from the Site, you agree to be bound by these Terms. If you do not agree, do not use or make purchases from the Site.

1.3 Inquiries: For questions about the Site, please contact info@digbydog.com.

1.4 Site Operator: The Site is operated by Bramley Products Limited, hereinafter referred to as "we", "us", or "our".

Bramley Products Limited is registered in England, company number 08243159, with its registered office at The Beckford Arms, Fonthill Gifford, Wiltshire SP3 6PX, United Kingdom.

1.5 Additional Terms: These Terms may be supplemented by additional terms for specific content, goods, or services on the Site, which will be available for your acceptance before you place an order.

1.6 Precedence: These Terms apply to all sales and override any other documentation or communication.

1.7 Accessibility: We aim to make the Site accessible. If you encounter any difficulties, please contact us at info@digbydog.com.

2. Placing an Order

2.1 Agreement to Terms: By placing an order, you agree to these Terms. Your order is an offer to purchase, which we may reject.

2.2 Order Confirmation: After placing an order, you will receive a confirmation email. This does not indicate acceptance of your offer.

2.3 Order Requirements: We will require your contact and payment details to process your order. A phone number may be needed for delivery issues.

2.4 Payment Authorization: All card payments are subject to validation and authorization by your card issuer.

2.5 Order Amendments: Once an order is dispatched, we cannot amend delivery addresses or order details.

2.6 Third-Party Carrier: We may provide your phone number to our carrier for delivery purposes unless instructed otherwise.

2.7 Contract Completion: A contract is completed when we charge your card or dispatch your order, whichever is later.

2.8 Order Acceptance: We may decline your order for various reasons, including stock unavailability or payment issues.

2.9 Communication: If there's an issue with your order, we will attempt to contact you. If unresponsive for 48 hours, we may cancel the order.

3. Payments

3.1 Payment Security: Payments must be made with a valid card registered to your billing address. We conduct checks to prevent fraud, as detailed in our Privacy Policy.

4. Products and Pricing

4.1 Product Descriptions: We strive for accuracy in our product descriptions, but cannot guarantee that all details will always be accurate.

4.2 Availability: Products are subject to availability. We will inform you if any products are unavailable after ordering.

4.3 Pricing: Prices are accurate at the time of entry and apply only to purchases made on this Site.

4.4 No Resale: Products are for personal use and not for resale. We reserve the right to cancel orders that breach this term.

5. Cancellation Rights

Under the Distance Selling Regulations, you have the right to cancel purchases within 14 days for orders over £42, with a refund including the original dispatch charge. Products must be returned at your expense.

6. Delivery

6.1 Timely Delivery: If there are delays, contact us for assistance.

6.2 Customs and International Orders: You are responsible for all import duties, taxes, and compliance with local regulations.

7. Account

7.1 Account Security: You are responsible for maintaining the confidentiality of your account details.

8. Privacy

We treat your personal information as confidential, in accordance with our Privacy Policy.

9. Gift Cards

Gift Cards are subject to specific terms available on our Site.

10. Subscriptions

Subscription terms are detailed in our Subscription Terms.

11. Site Use

You agree to use the Site responsibly and in compliance with these Terms.

12. Intellectual Property

The Site and its content are protected by intellectual property laws. You may not use any content without our permission.

13. Linking Policy

You may link to our Site with our permission, subject to conditions.

14. Changes to Terms

We reserve the right to modify these Terms at any time.

15. Jurisdiction

These Terms are governed by the laws of England and Wales, and you agree to submit to the jurisdiction of the English and Welsh courts.

For complete details, visit digbydog.com or contact our customer service at info@digbydog.com.